Delivery

• Do I need to pay customs duties and taxes for orders outside the UK?

  Europe Duties and taxes are included for orders up to €150 and no additional costs will be incurred. Orders over €150 are despatched on a DDU (Delivery Duties Unpaid) service and may be subject to import duties and taxes which will be levied when the order reaches customs. It us up to the perso...

• How do I check my orders fulfilment or delivery status?

  Fulfilment status You can check the status of your order by logging into your account and viewing your order history. Unfulfilled - your order has been accepted and is waiting to be processed by our fulfilment centre. Fulfilled - we have despatched your order and it's on the way to you. We will...

• What happens if I missed the delivery of my package?

  If you missed your delivery, most carriers come back the following day. Find your rescheduled delivery date with your tracking number. Or contact the carrier to reschedule your delivery. If you have any problems with the delivery of your order, please contact us.

• What is the delivery time and cost?

  You can find delivery costs and estimate dispatch times on our Delivery Information page.